Villa Terms & Conditions 

Please note our terms and conditions are due to change without notice 

1) General

The contract is between you the person who is renting the villa and The Property Management Company

2) Formation of the contract

Before making a booking, please contact The Property Management Company to make sure the villa  is available for the dates required. You must send The Property Management payment of a non-refundable deposit – Please refer to your confirmation invoice for the amount. A binding contract between the person who has signed the Booking Form and the Property Management Company will be made when The Property Management Company issue a confirmation invoice. You are responsible for the payment of the price of the full rental and the compliance of the members of your party with these conditions.

Bookings cannot be accepted from persons under 18 years of age at the time of booking. The Property Management Company reserve the right to refuse a booking without giving a reason.

3) Payment

The balance must be paid as per your invoice / booking conditions. Failure to pay the balance on time will constitute cancellation and cancellation charges will become payable in accordance with the paragraph 6. and paragraph 7 below.

Receipt and banking of any deposit does not constitute acceptance of any booking. A binding contract is made when The Property Management Company  issue a confirmation notice.

Any villa payments are made on a non-refundable basis – unless agreed otherwise.

On selected properties the balance may be  taken at the Villa on arrival in Euros, this will be detailed on your invoice. This will be set at our exchange rate on the date of booking. Our exchange rate is taken from the currency site + 5%

4) The Price

The prices are in sterling and the rental period is weekly, unless otherwise stated. The Property Management Company prefer to let for two weeks. A 15% surcharge can be levied on weekly rentals. The Property is let fully furnished and equipped.

5) Security Deposit

A security deposit is required to cover the cost of any damage or breakages and the cost of telephone and other services required i.e the removal of rubbish and extra cleaning if the villa is left in an unacceptable condition. Please ask for details for what is acceptable; also, a notice in the villa and our villa rules will be sent as to what is acceptable and what is not acceptable. Should we discover more people staying in the villa than appears on the booking form a surcharge of 300€ per person will be deducted from the security deposit. If the number of people exceeds the agreed amount of people staying in the house then you may be asked to leave the property.

The security deposit will be returned to you within two weeks of your return less any costs. Delays may be caused while we are waiting to receive estimates from outside contractors or there is a serious amount of damage.

6) Alterations or Cancellations

In the unlikely event it is necessary to make an alteration or cancel the holiday at the villa we will inform you as soon as possible, and if requested I will try and arrange alternative holiday accommodation of a similar type and standard and in a similar location to the villa. If the alternative accommodation is not acceptable, we will refund in full all monies paid and shall be under no liability.

Once final payment of your villa has been made, we cannot refund any monies should numbers in your party decreasing.

Reservations made prior to 1/7/20: Should there be travel advisory in place announced, by Spanish or your home countries government, then any deposit paid will be held in credit towards a future reservation. Any due payments must still be paid on the dates agreed in order for the booking to continue – We can not offer refunds of any kind.

For reservations from the 1/7/20: The above policy was put in place due to unforeseen circumstance. After the declaration of COVID-19 as a global pandemic by the World Health Organization, the extenuating circumstances policy no longer applies because COVID-19 and its consequences are no longer unforeseen or unexpected. In this circumstance or standard cancellation policy will apply.

In the event government travel bans are put in place and it is not possible to travel to Ibiza then any monies paid will be credited and carried forward until the end of the following summer.

Please note. Any PCR Covid test or similar tests put in place to allow travel do not constitute a restriction to travel. Compulsory Quarantine after travel, also does not constitute a restriction to travel.


7) Cancellation by You

Any cancellation by you for whatever reason must be in writing. The effective date of cancellation is the date on which we receive written cancellation.

If you cancel 10 weeks or more before departure you will lose your deposit.

If you cancel within 10 weeks of departure or if the holiday booking is cancelled due to non-payment, we are entitled to full holiday cost from you.

8) Amendments by you

Upon receipt of your booking confirmation invoice, please check the details to make sure they are correct. If after your booking has been accepted, you require us to amend it in any way or re-invoice you we reserve the right to charge an admin fee of up to 50€. Please note any requests made by your self must be agreed in writing from the property management company – NM Property & Leisure SL

9) While all the photographs you see and descriptions you read are fundamentally correct, we cannot accept responsibility if minor errors or differences in the photographs / illustrations / text used and the actual property arise.

The Property Management Company reserve the right to make modifications to the property specification that are considered necessary in the light of operating requirements. In the interest of continued improvements, The Property Management Company reserve the right to alter furniture, fittings, amenities, facilities, or any activities, either advertised or previously available, without prior notice.

If material changes occur after your booking has been made, we will advise you if there is time before your departure.

10)  Number of People using the Villa

Only those persons named on the booking form may use the property without prior arrangement. The number of people staying at the property must not exceed the number of sleeping places indicated in the advertised material, except in the case of infants under two years of ages or written consent from The Property Management Company.  The Property Owner and the manager reserves the right to revoke the booking at their sole discretion. This means should we discover more people in the villa than appears on the booking form we have the right to cancel the booking and evict the group immediately or apply a surcharge payable immediately.

11)  Access

The Property Management Company or his/her representative shall be allowed free access to the villa, owned by The Property Management Company at any reasonable time during any holiday occupancy for the purposes of inspection and maintenance.

12)  Arrival and Departure

You must arrive after 4pm on the holiday start date, and the accommodation must be vacated by 10am on the last day unless otherwise specified by the Property Management Company in writing. If these times are difficult please advise when you are booking. If your arrival is delayed please inform the Property Management Company so that suitable arrangements can be made for entry to the villa.

13)  Pets

Pets are not allowed without prior written permission of the Property Owner. You may be asked for an additional security deposit.

14)  Your Responsibilities

You must keep (holiday accommodation) and all furniture, fittings effects, facilities and equipment in the same state of repair and condition as at the commencement of your holiday or stay. You must leave the villa (the holiday accommodation) in the same state of cleanliness and general order in which you found it. You are responsible for all damage or loss which occurs to the property or its contents during your occupation and will be responsible for paying appropriate compensation to The Property Management Company in the event of breakages or damage.

15)  Complaints

In the unlikely event that you are disappointed with the villa, you must contact the Property Management Company or local representative who will try to solve the problem. If after that you feel that the problems were not sorted out to your satisfaction, please write to the Property Management Company within seven days of returning from your holiday at the villa. If you vacate the property before the end of your rental period without our authorisation you shall lose any rights to compensation.

16)  Liability of us, The Property Management Company

We shall not be responsible for the death of or personal injury of you or your or any person named on the booking form or other person at the property unless this result from the proven negligence of the Property Management Company.

Any accidents which occur whilst you are drunk or under the influence of drugs are not the responsibility of the Property Management company or the owners. We shall not be responsible for any loss, breach or delay beyond our reasonable control, including though, but not limited to, act of God, explosion, flood, tempest, fire or accident, war or threat of war, civil disturbance, acts, restrictions, regulations, by-laws, or measures of any kind on the part of governmental or local authority, strikes. Lockouts, or other industrial actions or disputes or adverse weather conditions.

We cannot be held responsible for the breakdown of mechanical equipment, such as pumps, boilers, swimming pool filtration systems etc, nor for failure of public utilities such as water, electricity, wifi and TV signals and gas, or for any water wells or cisterns feeding the Villa.

We are not responsible for noise and disturbance originating beyond the boundaries of the Villa or anything which is beyond our control. We are also not responsible for any fines resulting from noise, parties or bad behaviour imposed by the police or local authorities

16a) For villa reservations where we act as an intermediate with the villa owner/management company their T&C’s will also be used in addition to ours.

17)  Cleaning

The property will be cleaned throughout at the beginning of the rental period and you must leave it clean throughout and at the end of the rental period. Certain properties / reservation may incur an addition cleaning fee but this will be clearly stated prior to booking and also on your booking confirmation

18)  Behaviour

The person making the booking is responsible for the correct and decent behaviour of his / her party. Should you and your party not behave in a manner the key holder, Property Management Company or Local Representative at his / her absolute discretion ask you and your party to vacate the property without any refund in the price.

19)  Staff

Cleaning staff is included as outlined in paragraph 17. Additional staff could be included for an extra cost. Please give us as much notice as possible, but we cannot guarantee success. We accept no responsibility for additional staff or services. Any other arrangements you make between your staff or any other person or company providing services when you are at the villa, are between you and your staff and we accept no responsibility for these services service provided and the terms on which they are provided.

20)  Linen

Linen is included in the villa. , but it is advisable to take your own beach towels and cot linen. Linen is normally changed once per week. If you require more frequent changes, there will be an extra charge.
Minimum one towel per person will be provided and hand towels in the bathrooms

21)  Swimming Pools

The Swimming Pool will usually be closed in the winter months (1st of December to 1st March)  between . If the rental falls within this period, please check with us if the pool is open. If pool heating is available this is an extra charge./

22)  Photographs

Photographs taken at the villa cannot be sold for profit without the permission of The Property Management Company.

23)  Social Events

It is the policy of the Property Management Company not to allow social events and other functions (e.g. weddings, receptions, large cocktail parties) on the property without prior agreement with us, the Property Management Company . Permission will be required for any event where more than twice the number of people the property is advertised as accommodating (including the holiday party itself). If permission is granted an additional fee may be charged.

24)  Security and Valuables

Any valuables left at the property are at your own risk. The Property Management Company, local representative or agents are not responsible for your loss. As with all rental property in prime locations, there is a risk of burglary. The burglar alarms and any security must be activated. It is your responsibility to advise the Property Management Company immediately on arrival if any of the security systems does not work. The property owner will take all reasonable steps to correct any fault, but we cannot guarantee to fix the fault during your rental. We accept no responsibility for any loss, damage or consequential losses due to theft or any security related incident however caused.

25)  Travel & Holiday Insurance

It is a condition of booking that your party is covered by comprehensive travel insurance. We strongly recommend every person in the party to take out an insurance policy at the time of booking.

26)  Problems and Faults

Please note: Any problems and faults in the villa, even matters concerning light bulb failure, should be reported to the local representative within a reasonable period. For instance, 24 hours.

27)  Rubbish disposal

It is your responsibility to remove daily rubbish in black bags from the premises. Failure to do so will result in the rubbish being removed by the local representative. A charge will be made for this service.

28)  Law

All contractual obligations arising out of these booking conditions shall be deemed to come into existence with Spanish law

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